{"id":2211,"date":"2022-09-02T13:49:02","date_gmt":"2022-09-02T13:49:02","guid":{"rendered":"https:\/\/royalcarrentalbonaire.com\/klachtenregeling\/"},"modified":"2022-10-04T18:23:44","modified_gmt":"2022-10-04T18:23:44","slug":"complaints","status":"publish","type":"page","link":"https:\/\/royalcarrentalbonaire.com\/en\/complaints\/","title":{"rendered":"Complaints"},"content":{"rendered":"\n
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Complaints procedure Royal Car Rental Bonaire<\/strong><\/p>\n

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  1. Definitions <\/strong><\/li>\n<\/ol>\n

    The terms used in this complaints procedure have the following meanings.<\/p>\n

    Royal Car Rental Bonaire <\/u><\/p>\n

    The car rental company.<\/p>\n

    Complainant <\/u><\/p>\n

    The person submitting a complaint and\/or his or her authorized representative.<\/p>\n

    Complaint <\/u><\/p>\n

    Any written expression intended by the complainant as a complaint.<\/p>\n

    Staff member <\/u><\/p>\n

    Any person who performs work under the responsibility of the Car Rental Company.<\/p>\n

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    1. Notification to the management <\/strong><\/li>\n<\/ol>\n

      All statements by third parties that may be interpreted as a complaint shall immediately be brought to the attention of the management.<\/p>\n

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      1. Handling of complaints <\/strong><\/li>\n<\/ol>\n

        All complaints will be handled by the management.<\/p>\n

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        1. Complaint file <\/strong><\/li>\n<\/ol>\n

          A special complaint file shall be created by the management for each complaint.<\/p>\n

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          1. Confirmation <\/strong><\/li>\n<\/ol>\n

            Within 1 working week after receipt of the complaint, the customer will be confirmed in writing that the complaint has been received and is being dealt with by the management. The confirmation will include:<\/p>\n